Join GAEAJoin GAEA

Work, Play, Change the World

We're not merely gaming company. People at GAEA play with it, live with it, and aim to make games as part of their lifestyle. We want teammates more than colleagues, and we're willing to provide competitive salary, cozy work space, open and diverse team culture. We also give employees a place to grow their career as well as providing thrilling challenges and opportunities.

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Games make us happy because they are hard work that we choose for ourselves, and it turns out that almost nothing makes us happier than good, hard work.

——Jane McGonigal

  • Creativity
  • Diversity
  • Entrepreneurship

Job OpeningsRecruitment

By function:
  • All functions
  • All functions
  • Customer Service
  • Community Manager
By location:
  • All locations
  • All locations
  • Santa Clara, California

Customer Service Team Leads

Customer Service
Santa Clara, California
Apply now

Gaea Mobile a leading global interactive entertainment company is looking for experienced individuals to help lead teams of remote agents. Here you will be responsible for your team’s performance, communicating with game teams worldwide, and improving current workflows. We are someone who has passion about their work, and continue to ensure customer satisfaction continues to grow.


Responsibilities

1.       Answer Top Tier Tickets

2.       Be responsible for agent satisfaction scored and help them improve through feedback including QA reports.

3.       Communicate with teams worldwide including attending conference calls even if after hours.

4.       Help train new employees and ensure training documents and FAQ’s are up to date.

5.       Monitor agent’s daily tasks, ensuring they are hitting their targets of tickets per hour.

6.       Alert your manager of any performance or attendance issues.  

7.       Compile daily game reports from agents and send to game teams.

8.       Ensuring the help center is up to date for our customer.

9.       Monitor Jira and/or live reports, giving feedback to game teams on how the results of escalated tickets were received.

10.   Maintaining internal documents and databases are up to date.

11.   Look for creative solutions to new problems. Coming up with ways to improve workflows.

 

Requirements

1.       Minimum 2 years customer experience in the gaming industry.

2.       Able to lead a team of 3 or more agents.

3.       Able to work with little supervision.

4.       Excellent written and verbal skills.

5.       Maintain a positive attitude in stressful situations.

6.       Willingness to take on new tasks and learn new things.

7.       Willing to work overtime to ensure great communication with

Note:

1.       Must be authorized to work in the U.S.

2.       Must work from our location in Santa Clara, California.

Sound like something you’re interested in? Contact us at usjobs@gaeamobile.com

Community Managers

Community Manager
Santa Clara, California
Apply now

Gaea Mobile continues to expand and seeks community manager to help with these and many games to come. If you love games, social media, and working with players then this is the place for you. We encourage creativity and give you lots of room for your social media content.

 Responsibilities:

1.       Fully responsible for creating, planning, and posting news and events on social media.

2.       Help players via social media and work with customer service to resolve issues.

3.       Identify key trends from out sites and others. Analyze data from out sites and incorporate them into reports.

4.       Host live streams.

5.       Support marketing and operations with promotions.

6.       Test new games and issues with current games.

 

Requirements

1.       Familiar with mid to hard core mobile games.

2.       Very familiar with Facebook, Google Plus, Instagram, and twitter. In addition be aware of new and trending social media sites.

3.       Be very creative especially in terms of event and content creation.

4.       Able to work with little supervision.

5.       Excellent written and verbal skills.

6.       Maintain a positive attitude in stressful situations. Be able to inspire players.

7.       Willingness to take on new tasks and learn new things.

8.       Ability to be flexible around shifting work hours and days.

9.       Experience with Photoshop a plus.

Note:

1.       Must be authorized to work in the U.S.

2.       Must work from our location in Santa Clara, California.

Sound like something you’re interested in? Contact us at usjobs@gaeamobile-inc.net.