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Games make us happy because they are hard work that we choose for ourselves, and it turns out that almost nothing makes us happier than good, hard work.

——Jane McGonigal

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Player Engagement Manager

Player Engagement Manager
Santa Clara, California
Apply now
Gaea Mobile, a leading global interactive entertainment company is looking for experienced individuals to player communication and engagement. Here you will be responsible for your team’s performance, communicating with game teams worldwide, improving workflows, and social media strategy. If you are passionate about games and looking for a place to grow your career, then this is the place for you. 

Responsibilities
1. Monitor Customer Service Team activity and ensure the highest performance. 
2. Communicate with teams worldwide to ensure all parties have the most up to date information. 
3. Help train and ensure team documents are up to date. 
4. Create, plan, and post news and events on social media. 
5. Host live streams when needed. 
6. Answer game reviews. 
7. Analyze data and key trends and send relevant reports to teams. 
8. Support marketing teams.
9. Communicate with player via various platforms. 

Requirements
1. Minimum 1 year customer experience in the gaming industry.
2. Able to lead a team of 3 or more agents.
3. Able to work with little supervision.
4. Maintain a positive attitude in stressful situations.
5. Willingness to take on new tasks and learn new things.
6. Willing to work overtime to ensure great communication with overseas teams.

Note
1. Must be authorized to work in the U.S.
2. Must work from our location in Santa Clara, California.
3. Job Type: Full-time