Work, Play, Change the World

We're not merely gaming company. People at GAEA play with it, live with it, and aim to make games as part of their lifestyle. We want teammates more than colleagues, and we're willing to provide competitive salary, cozy work space, open and diverse team culture. We also give employees a place to grow their career as well as providing thrilling challenges and opportunities.

JOIN US NOW

Games make us happy because they are hard work that we choose for ourselves, and it turns out that almost nothing makes us happier than good, hard work.

——Jane McGonigal

  • Creativity
  • Diversity
  • Entrepreneurship

Job OpeningsRecruitment

By function:
  • All functions
  • All functions
  • Player Engagement Manager
  • Remote Associate Player Engagement Manager
  • Remote English Customer Service Agent
  • Remote German Customer Service Agent
By location:
  • All locations
  • All locations
  • Santa Clara, California
  • USA
  • Worldwide

Player Engagement Manager

Player Engagement Manager
Santa Clara, California
Apply now
Gaea Mobile, a leading global interactive entertainment company is looking for experienced individuals to player communication and engagement. Here you will be responsible for your team’s performance, communicating with game teams worldwide, improving workflows, and social media strategy. If you are passionate about games and looking for a place to grow your career, then this is the place for you. 

Responsibilities
1. Monitor Customer Service Team activity and ensure the highest performance. 
2. Communicate with teams worldwide to ensure all parties have the most up to date information. 
3. Help train and ensure team documents are up to date. 
4. Create, plan, and post news and events on social media. 
5. Host live streams when needed. 
6. Answer game reviews. 
7. Analyze data and key trends and send relevant reports to teams. 
8. Support marketing teams.
9. Communicate with player via various platforms. 

Requirements
1. Minimum 1 year customer experience in the gaming industry.
2. Able to lead a team of 3 or more agents.
3. Able to work with little supervision.
4. Maintain a positive attitude in stressful situations.
5. Willingness to take on new tasks and learn new things.
6. Willing to work overtime to ensure great communication with overseas teams.

Note
1. Must be authorized to work in the U.S.
2. Must work from our location in Santa Clara, California.
3. Job Type: Full-time

Remote Associate Player Engagement Manager

Remote Associate Player Engagement Manager
USA
Apply now
Gaea Mobile, a leading global interactive entertainment company is looking for experienced individuals to help with player communication and engagement. Here you will be responsible for your team’s performance, communicating with game teams worldwide, improving workflows, and the social media strategy. If you are passionate about games and helping others, then this is the place for you.
Responsibilities
1. Monitor Customer Service Team activity to ensure the highest performance.
2. Communicate with teams worldwide to ensure all parties have the most up to date information.
3. Help ensure team documents are up to date.
4. Create, plan, and post news and events on social media.
5. Host live streams when needed.
6. Answer game reviews.
7. Communicate with player via various platforms.
8. Other tasks as needed.

Requirements
1. Ability to work or lead with a team of agents.
2. Able to work with little supervision.
3. Maintain a positive attitude in stressful situations.
4. Willingness to take on new tasks and learn new things.
5. Willing to work overtime to ensure great communication with overseas teams.
6. Love video games.

Note
1. Must be authorized to work in the U.S.
2. Must work from our location in Santa Clara, California.
3. Job Type: Full-time, Contract.

Remote English Customer Service Agent

Remote English Customer Service Agent
Worldwide
Apply now
Gaea Mobile home to many mobile games is looking for customer service reps to help with players questions for its current titles and many titles to come. If you love games, helping players, and can work from home this is the job for you.
Responsibilities
1. Helping players via our customer service platform and other relevant platforms in a timely manner.
2. Researching game issues and resolve them by yourself or escalating them to game team.
3. Working closely with the team in order to pass on accurate information to the players.
4. Identify major trends and pass those along to the game team.

Requirements
1. Currently play mid to hard core mobile games.
2. Show strong empathy for players.
3. Have a private work space where you can work from home.
4. Excellent written and verbal English skills.
5. Maintain a positive attitude in stressful situations.
6. Ability to be flexible around shifting work hours or days.
7. High speed internet and working computer to use for your work.
8. A device that can play our games.

Note
1. Job Type: Part-time, Contract.
2. Pay: 5.00/hr

Remote German Customer Service Agent

Remote German Customer Service Agent
Worldwide
Apply now
Gaea Mobile home to many mobile games is looking for customer service reps to help with players questions for its current titles and many titles to come. If you love games, helping players, and can work from home this is the job for you.
Responsibilities
1. Helping players via our customer service platform and other relevant platforms in a timely manner.
2. Researching game issues and resolve them by yourself or escalating them to game team.
3. Working closely with the team in order to pass on accurate information to the players.
4. Identify major trends and pass those along to the game team.

Requirements
1. Currently play mid to hard core mobile games.
2. Show strong empathy for players.
3. Have a private work space where you can work from home.
4. Excellent written and verbal German and English skills.
5. Maintain a positive attitude in stressful situations.
6. Ability to be flexible around shifting work hours or days.
7. High speed internet and working computer to use for your work.
8. A device that can play our games.
9. Ability to speak other languages a plus.

Note
1. Job Type: Part-time, Contract.
  • 4th Floor-14087,Main Tower, Haiyun Center, No. 59, Linhai Boulevard, Shengang Cooperative District, Qianhai, Shenzhen City
  • 0755-86720836 (24/7)
  • business@gaea.com